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Inclusive design with the Home Office

Updated: Aug 23, 2023

In the past 4 months we have been collaborating with a group of dynamic and thoughtful researchers at the Home Office. Our shared objective is to run inclusive research challenges with current asylum applicants on live digital products. The research centre's living experience to improve service and product design.

To achieve design justice within public services, People Street believes the voices of the people most at risk of exclusion and poor outcomes are included through research conversations. In this case, the voices and experiences of refugee and asylum communities are sought in the development of digital services.

At the #CampDigital on 13th July 2023, we will share how to achieve inclusive design in live projects, balancing the tension between best-practice community development and agile development. Together with the USD team at the Home Office, we have demonstrated yet again, that it is possible to embed design justice into government service design.

Here’s a preview of the principles we adopt to achieve inclusive design:

  • Centering the voices of those most impacted by the outcomes of the design process

  • Adopting proportionate universalism

  • Change as an accessible, accountable and collaborative process rather than as a point at the end of a process

To find out more about our practice or to discuss how we can support you, your team or your organisation to achieve inclusive design, contact us at

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